Capital JKT Return & Refund Policy

Capital JKT Return & Refund Policy

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We don't exchange items if you bought the wrong size (please refer to our Size Chart page). 

We only replace items if they are factory defective or damaged. 

If you need to exchange it for the same item, send us an email at Capital[at]delahouse-indonesia.com and send your item to Capital JKT (Jl. Wijaya I No.25, RT.6/RW.4, Petogogan, Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12160, JK, Jakarta Selatan 12160, Indonesia).

If you need a full refund, send us an email at Capital[at]delahouse-indonesia.com and send your item to Capital JKT (Jl. Wijaya I No.25, RT.6/RW.4, Petogogan, Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12160, JK, Jakarta Selatan 12160, Indonesia). We’ll process your refund after our team have received and assessed the factory damaged/defective item.

All returned items must have the original label tags intact and must be accompanied with a copy of the receipt.

We are happy to fully refund or exchange with the same item for factory damaged/defective goods within 14 days of order delivery.

 

All sales are final on pre-sale and sale items. No return or exchanges are accepted on sale merchandise. No further price adjustments will be made on sale merchandise.

Customers are responsible for all additional shipping costs for returns. Capital JKT does not assume responsibility for reimbursement of returned packages lost in transit without proof of delivery to Capital JKT.